Service Certificate – STACKIT Argus

Service Name

STACKIT Argus

High level service description

STACKIT Argus (“Argus”) is a managed service, which provides the customer with a high-performance observability toolset. Argus can observe Targets that provide data in an OpenTelemetry format. Telemetry data (metrics, logs and traces) can be sent to Argus. For metrics, retrieval is also possible. All telemetry data can be visualized and seen by the customer in an adapted dashboard using different types of diagram. An alarm system is also integrated; the system can notify user groups via various communication channels as soon as a threshold value, defined by the customer, is exceeded.

Key Features

Service Plans

PlanFrontendMonitoringMonitoringMonitoringMonitoringMonitoringMonitoring
StarterStarterBasic Medium  LargeXLXXL
Number of Targets10162060300600
Frontend LimitsFrontend Limits Frontend Limits Frontend Limits Frontend Limits Frontend Limits Frontend Limits Frontend Limits
Users5530100100200200
Dashboards101050100100200200
Organizations11110103030
Metric LimitsMetric Limits Metric Limits Metric Limits Metric Limits Metric Limits Metric Limits Metric Limits
Storage in months 262626262626
Metric values per minute 5.00030.000100.000300.000150,0000 300,0000
Alerting LimitsAlerting Limits Alerting Limits Alerting Limits Alerting Limits Alerting Limits Alerting Limits Alerting Limits
Notification Rules 1050100200200200
Receivers25102050100100
Matchers35102050100100
Logs LimitsLogs LimitsLogs LimitsLogs LimitsLogs LimitsLogs LimitsLogs LimitsLogs Limits
Size (GB)0000000
Storage in days0000000
Traces LimitsTraces LimitsTraces LimitsTraces LimitsTraces LimitsTraces LimitsTraces LimitsTraces Limits
Size (GB)0000000
Storage in days0000000
PlanObservabilityObservabilityObservabilityObservability
StarterBasicMediumLarge
Number of Targets1162060
Frontend LimitsFrontend Limits Frontend Limits Frontend Limits Frontend Limits
Users530100100
Dashboards1050100100
Organizations111010
Metric LimitsMetric Limits Metric Limits Metric Limits Metric Limits
Storage in months 26262626
Metric values per minute 5.00030.000100.000300.000
Alerting LimitsAlerting Limits Alerting Limits Alerting Limits Alerting Limits
Notification Rules 1050100200
Receivers251050100
Matchers35102050
Logs LimitsLogs LimitsLogs LimitsLogs LimitsLogs Limits
Size (GB)502004001.000
Storage in days30303030
Traces LimitsTraces LimitsTraces LimitsTraces LimitsTraces Limits
Size (GB)502004001.000
Storage in days30303030

1 Target: A Target is a web address in the OpenTelemetry/OpenMetrics format on which Argus can call up the customer metrics.

2 Receiver: A Receiver is a communication channel for an alarm. Different communication channels, such as Webhook, email, Microsoft Teams and Atlassian Opsgenie, can be configured.

3 Matcher: A Matcher determines to which Receiver an alarm is transmitted.

Metric

SLA Specifics

Backup

There is a system backup of configuration files and Dashboards, with the following standard values:

RPOIndependently configurable (at least hourly) (standard value)
RTO1 hour
RP14 days (standard value) (up to 30 days possible)
Backup ManagementBackups can be manually created, restored and deleted by the customer

There is no backup of the telemetry data (metrics, logas and traces).

Additional Terms