AI Citizen Portal
Sovereign and user-oriented access to information for citizens and public administration employees.
What challenges does the AI Citizen Portal solve?
Data and information from different sources and in different formats must be made easily and quickly accessible. Access authorization must be secured so that citizens and employees can only access the information that is relevant to them. The AI Citizen Portal combines various powerful AI solutions in one application to relieve the administration of recurring and simple inquiries. At the same time, different channels for communicating with citizens can be integrated.
Advantages of the AI Citizen Portal for citizens and public administration
Citizen orientation
Citizens can use the AI tool to quickly and easily access information that is relevant to them. Time-consuming searches on complex public administration websites are no longer necessary.
Sovereignty and data security
The role-based, user group-specific provision of content ensures that there is no unauthorized access to data. Hosting the data on the STACKIT Cloud exclusively in European data centers guarantees digital sovereignty.
Efficiency and flexibility
The AI Citizen Portal leads to a noticeable reduction in the manual effort involved in administrative work. The portal and the solutions used are easily scalable and new data sources, channels and functions can be easily connected to it.
Functions of the AI Citizen Portal
With its scalable and data protection-compliant infrastructure, the sovereign STACKIT Cloud forms the basis for the development of a wide range of AI solutions. The following functions can currently be used in the AI Citizen Portal:
Omnichannel-Integration
Integration into various communication channels such as websites, apps for citizen services or to support internal administrative processes, telephone or chat.
AI interaction
Integration of third-party AI solutions , which process information and enable interaction in natural language with citizens and public administration employees.
Secure identification
Support of public ID solutions for identification (such as EUDI Wallet, eID).
Modern data architecture
Modern data platform for storing and retrieving information.
API-Management
Flexible interface solutions for easy connection of different data sources (such as services, office information, information on the municipality/city, upcoming events).