Perfect Support for Critical Workloads
Support requirements are constantly increasing, especially for services supporting business critical
workload. That’s why we at STACKIT provide a support plan that meets the highest demands and goes far beyond the usual.
With STACKIT Ultimate Support, we are setting new standards: not only do we guarantee a Reaction
Time of 15 minutes around the clock — in case of business critical incidents you will also receive a
qualified response and an initial problem assessment within 30 minutes.
Your added value with the
Ultimate Support
Service Reports
Dedicated Number
24/7 Escalation Management
Training und Consulting
We generate actionable insights into the support performance on a regular basis.
Receive monthly reports for the previous, completed calendar month, which serve as a basis for process optimization of your projects.
You will get a dedicated telephone number for getting in touch with us.
Requests received via this number are prioritized over the public STACKIT hotline.
For business critical incident, you get access to the STACKIT Escalation Management, which
can be activated 30 minutes after opening the ticket. An Escalation Manager will then take
ownership of ensuring the fastest possible resolution of your issues by coordination and prioritization of our efforts.
To best support you in adapting and using our cloud technologies in the best way, Ultimate Support includes direct access to our STACKIT experts for individual consulting and training, boosting your companies abilities to achieve your goals as fast and efficient as possible.
Click on the fields for more information
24/7
Service Time
With Ultimate Support, we
always have you covered:
Our support is available 24
hours a day, 7 days a week.
This means that our expert
team is available 365 days to
help you running your
workload.
always have you covered:
Our support is available 24
hours a day, 7 days a week.
This means that our expert
team is available 365 days to
help you running your
workload.
15
Minutes Reaction Time
The Reaction Time is the time
between STACKIT receiving
your ticket and the moment a
support employee starts
working on it.
between STACKIT receiving
your ticket and the moment a
support employee starts
working on it.
30
Minutes Response Time
The Response Time
is the time it takes
a STACKIT expert to
provide you with the first
qualified assessment of their
investigation.
is the time it takes
a STACKIT expert to
provide you with the first
qualified assessment of their
investigation.
Advantages of STACKIT Ultimate Support
Putting an end to complex service structures
We only distinguish between
two priorities – business critical and non-business critical.
Fastest support for critical systems
With a Response Time of 30 minutes for business critical incidents, we are setting new standards for efficient support when it matters most.
Transparent and service-minded
You receive detailed monthly reports on the support services.
STACKIT Ultimate Support at a glance
| Support location | Europe |
| Languages | German and English |
| Channels | Dedicated Telephone number STACKIT Portal STACKIT Help Center |
| Service times | 24/7 |
| Reaction Time | 15 Minutes |
| Response Time | Business critical incidents: 30 minutes Incidents: 2 hours Service requests: 4 hours within regular business hours from Monday to Friday between 08:00 and 18:00. |
| Included Additional Services | 1. Dedicated number 2. Service reports 3. 24/7 Escalation Management 4. Training and Consulting |
| Prices | Customized according to the desired scope of support and project structure |
Contact STACKIT Ultimate Support
Are you interested in STACKIT Ultimate Support? We will be happy to provide you with further
information and a suitable offer in a personal meeting. Feel free to contact us at any time. Please let us know in the form that you would like us to contact you about Ultimate Support.
