Service Certificate STACKIT MongoDB Flex
Service Name
STACKIT MongoDB Flex
High level service description
The STACKIT MongoDB Flex Service (“MongoDB Flex”) provides fully managed instances of document-focused NoSQL database MongoDB. Customers can provision instances of the MongoDB Flex Service in different sizes and use them in applications. The customer can choose between replica set plans that offer resilient operation with a low level of downtime for use in productive environments and single instances, which we do not recommend for use in productive environments. The customer can meet increasing demand with in-place upgrades to larger instances (service plans). Automated backups and lifecycle management from STACKIT guarantee the secure operation of the instances of the MongoDB Service and saved data.
Key Features
- Access to instances of document-focused NoSQL database MongoDB
- On-demand provisioning: Easy and fast provisioning of new service instances of different sizes
- Easy capacity upgrades via service plan upgrades (restriction: not possible to change from single instances to replica sets or vice versa)
- Management dashboard: Self-Service management access to the database. Enables, among other things, the planning and performance of updates, backups (modification of existing backup plans, recovery of backups), management and monitoring of metrics
- High availability: Option to use replica sets for increased resilience and reliability
- Logging and monitoring: Communication of logging and monitoring information to defined end points
- Backup: Automatic creation and restoration of backups over a period of up to 14 days (default value, can be changed by the customer).
- Flexible file system sizing: Option to change the size of the file system, without having to use a larger service plan
Service Plans
| Plan | Nano Single Instance | Small Single Instance | Nano Replica Set | Small Replica Set | Medium Replica Set | Large Replica Set | X-Large Replica Set | XX-Large Replica Set |
|---|---|---|---|---|---|---|---|---|
| High availability / productive operation (number of nodes) | no (1) | no (1) | yes (3) | yes (3) | yes (3) | yes (3) | yes (3) | yes (3) |
| vCPUs per node | 1 | 1 | 1 | 1 | 2 | 4 | 8 | 16 |
| RAM (GB) per node | 1 | 1 | 2 | 4 | 8 | 16 | 32 | 64 |
| Storage (GB) | 10-250 | 20-250 | 10-250 | 20-250 | 40-250 | 8-500 | 160-500 | 320-1000 |
Notes:
- A downgrade from the initially selected service plan is not possible.
- The initial disk size can be selected independently of the service plan when ordering the service.
- The specified RAM (GB) per node refers to the RAM provided by the operating system.
Metric
- Billing per started hour for each provisioned instance of the MongoDB Service.
- Backup and file system costs are provided and displayed in addition to the STACKIT MongoDB Flex Service.
SLA Specifics
- A booked MongoDB Flex Service instance is available when it is accessible at the service delivery point.
- The provisions of the general service description for the STACKIT Cloud apply for the availability of MongoDB Flex Service instances.
- To achieve the highest possible availability of the MongoDB Flex Service (for example for use in productive environments), the use of replica sets (3 nodes) is strongly recommended.
- When using the MongoDB Flex Service with single-instance service plans, the MongoDB Flex Service may become (temporarily) unavailable, especially during maintenance work (e.g., through updates) that STACKIT performs on the underlying platform as well as on the selected service plans. Maintenance work is considered an excluded event within the meaning of section 2.4 of the STACKIT Cloud service description and is therefore not considered as downtime in the context of availability. The use of the MongoDB Flex Service with single-instance service plans in productive environments is strongly discouraged.
- Incorrect use of the STACKIT Cloud Portal by the customer with regard to the settings made in self-service and a resulting unavailability of the MongoDB Flex Service will not be taken into account with regard to the actually achieved availability of the MongoDB Flex Service. The customer is advised that the instance and the associated data may be lost if the MongoDB Flex Service is set up and used incorrectly.
Backup
- By default, instances of the MongoDB Flex Service are automatically backed up according to a schedule stipulated by STACKIT. Customers also have the option to change the schedules, create backups and to restore backups using the STACKIT Cloud Portal in self-service.
Additional Terms
- Updates of the MongoDB Flex Service are scheduled automatically. In the case of necessary rescheduling of updates by the customer, the customer is responsible for their rescheduling and the provision of a valid update entry.
- Monitoring the available memory and the performance KPIs as well as the adaptation of backup plans are the responsibility of the customer.
- The customer may not make public any service information or software analysis with regard to the MongoDB Flex Service. (This includes benchmarking test results, marketing information on MongoDB products or services, product comparisons to customer products, etc.)